Kolour by Key offers Virgin Remy Human Hair extensions that are chemical-free and cut from a single donor. The technique used for gathering the hair preserves the cuticles while keeping the follicles going in only one direction, allowing for the elimination of tangling issues typically found in low-quality and non-Remy hair. This process also creates extensions that are natural in appearance, leaving the cuticles unstripped and completely intact. We take pride in the fact that we only use Virgin Remy Ponytail Hair, the most premium hair currently available.

You are not required to sign up. You can check out as a guest, but creating an account with Kolour by Key is quick and easy. It will allow you to move through our checkout quicker when placing future orders. You can also store multiple shipping addresses, gain access to your order history, and much more.

You can click the Forgot Password link and enter your username or email address. We will then email it to you right away. Please check your spam/junk folder if you do not see the email within a few minutes.

We accept all major credit cards such as Visa, Master Card, American Express, & Discover. You can also pay with Afterpay and Affirm if you qualify. All payments are processed securely.

Yes we ship worldwide!

Shipping prices vary based on USPS (United States Postal Service) rates at the time. Shipping prices will be displayed at checkout. Tracking numbers will be provided with all shipments.

U.S. delivery time: Your product(s) will be shipped within 1 to 3 business days AFTER payment has been processed.  

International delivery time: Your product(s) will be shipped within 9 to 16 business days AFTER payment has been processed. 

Payments typically process within 5-7 business days.

*Please refer to our Shipping Policy for more details. 

Please Note: Kolour by Key is NOT responsible for orders once they have shipped. There may be a delay in deliveries due to unforeseen conditions. 

*All wigs are custom made, please allow 2-3 weeks for wigs to be completed. 

*Please refer to our Wig Policy for more details. 

No, we DO NOT offer refunds. ALL SALES ARE FINAL!!

*Please refer to our Refund Policy for more details. 

Returns are ONLY allowed if you receive the wrong product. The product must be returned unused and in the same condition you received it.  

*Refer to our Return Policy for details on how to return an item.

Unfortunately, we do not offer cancellations. Due to the nature of our products, ALL SALES ARE FINAL.

*Please refer to our Cancellation Policy for more details. 

Once your payment has been submitted you will not be able to cancel your order. Due to the nature of our products, ALL SALES ARE FINAL. 

*Please refer to our Cancellation Policy for more information. 

Lace closures are thin hair pieces made of lace that are mainly 4 inches long and 4 inches wide, designed to cover the section of your head where your part will be. 

A frontal is a thin hairpiece made of lace that covers the front perimeter of your head from ear to ear. A frontal's versatility allows for endless parting.

A full lace wig is a glueless wig with a base made entirely of lace. This base lace wig allows you to part the hair anywhere on the head, meaning you can style the hair in any desired style. 

The number of bundles/hair packs necessary for a full head sew-in is typically determined by the lengths of the bundles you are planning to purchase. Since each bundle is the same in weight, keep in mind that the longer the hair, the shorter the width of the weft. 

Here is our guide:

Hair 12” through 18” in. length: 

We recommend a minimum of 2 bundles/packs with the purchase of a lace closure/frontal. For a fuller look without purchasing a closure/frontal, we recommend 3 bundles.  

Hair 20” + in length: 

We recommend a minimum of 3 bundles, with the purchase of a lace closure/frontal. For a fuller look without purchasing a closure/frontal, we recommend 4 to 5 bundles. 

Each bundle/pack of hair weighs a total of 100 grams/3.5 ounces.

No, we do not offer wholesale. 

Yes, Kolour by Key Extensions can be bleached and dyed.

The quality grade level of the hair that we use is 10A. We only offer the highest quality level of hair available on the market.